Be an Agent of CHANGE

By definition, an “agent of change” is someone who recognizes an opportunity to improve things for others, and takes action. An innovator, who isn’t afraid to think outside the box because they don’t even see the damn box. They only see a chance to make things better, and they take it.

Are YOU the CHANGE we’re looking for?

Open Positions

Account Manager (Skaneateles)

We are seeking an in-house Account Manager to service our client base of HVAC dealers and create long-term, trusting relationships. Your role is to manage the day-to-day activity of each account, develop new business from existing clients and actively seek new sales opportunities.

Account management responsibilities include ongoing phone contact with clients, media research, and facilitation of marketing plans. Candidate will work with graphic designers, web programmers and production staff, handling all the logistics required to get the projects completed.

Manage and drive the activity of each campaign. Interact with customers, developing relationships and offering direction and feedback, and providing pricing. Help develop advertising content, social media campaigns, graphics, purchase media and online advertising services. Report on digital progress and assess campaign success or needs for refinement.

Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with internal team members to improve the entire customer experience. This position may require occasional travel.

CHANGE HVAC Marketing is a small but growing, well-established niche marketing firm. We are looking for a genuine “people-person” who is aggressive in drive, but approachable, warm, and accommodating in demeanor. Excellent multi-tasking and organizational skills are an absolute must. Excellent phone personality and communication skills are essential. Sense of humor is highly recommended!

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d love to meet you.

Why you should work for CHANGE HVAC Marketing:

Comfortable, friendly, positive office environment
Culture of inclusiveness, consensus, and valuing everyone’s contributions
Flexible hours and remote work opportunities
Opportunity for advancement

Responsibilities:
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Provide accurate pricing to maximize profits
  • Develop trusted advisor relationships with clients
  • Ensure the timely and successful delivery of projects according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to your accounts
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Assist with challenging client requests or issue escalations as needed
Skills:
  • Proven work experience as an Account Manager or relevant role
  • Knowledge of social media monitoring and maintenance
  • Proficient with CRM software, PPT, Excel
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Minimum 3 years Account Management experience.
  • BA/BS degree in relevant field. Education is important, but ATTITUDE is everything.
  • Knowledge of HVAC industry is a big plus!
Benefits:
  • Simple IRA with employer match
  • Flexible schedule
  • Health insurance
  • Paid time off

CHANGE HVAC Marketing is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation or any other protected category.

Please provide resume, cover letter and salary requirements via email. No phone calls.

Employment Type: Full-time

Compensation: DOE, please forward salary requirements. Health insurance, Paid time off, Professional development assistance, Retirement plan, Bonus pay.

COVID-19 considerations: Vaccination required

CHANGE HVAC Marketing is seeking a part-time Digital Marketing Assistant.

This junior level, work-from-home position has flexible but consistent hours. The ideal candidate is curious by nature and enjoys applying organization to the chaotic methods of a super creative and geeky team.

The Digital Marketing Assistant position supports the Digital Marketing team by facilitating communications with white-labeled marketing vendors and the customers who use them. Additionally, the role is responsible for monitoring and adjusting active marketing efforts and reporting tools as needed.

Requirements:

  • A foundational understanding of the following marketing technologies: Websites, SEO, Social Media, and email marketing.
  • Functional knowledge of the following communication and reporting technologies: Google Workplace, Mail Chimp, Constant Contact, Microsoft Office Suite, Google Analytics.
  • Strong written communication skills will help you in this position.

CHANGE HVAC Marketing is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation or any other protected category.

Please provide resume, cover letter and salary requirements via email. No phone calls.

Employment Type: Part-Time.

Compensation: DOE, please forward salary requirements. Health insurance, Paid time off, Professional development assistance, Retirement plan, Bonus pay.