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Welcome to our Privacy Policy
Your privacy is critically important to us.
Change HVAC is located at:
Change HVAC
PO Box 977 Skaneateles, NY 13152
(315) 685-9500
It is Change HVAC’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to Change HVAC (hereinafter, “us”, “we”, or “Change HVAC”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, Change HVAC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Change HVAC’s purpose in collecting non-personally identifying information is to better understand how Change HVAC’s visitors use its website. From time to time, Change HVAC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Change HVAC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Change HVAC blog posts. Change HVAC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Change HVAC’s websites choose to interact with Change HVAC in ways that require Change HVAC to gather personally-identifying information. The amount and type of information that Change HVAC gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at Change HVAC to provide a username and email address.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Advertisements
Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Change HVAC and does not cover the use of cookies by any advertisers.
Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
Change HVAC uses Google AdWords for remarketing
Change HVAC uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Protection of Certain Personally-Identifying Information
Change HVAC discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Change HVAC’s behalf or to provide services available at Change HVAC’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Change HVAC’s website, you consent to the transfer of such information to them. Change HVAC will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Change HVAC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Change HVAC believes in good faith that disclosure is reasonably necessary to protect the property or rights of Change HVAC, third parties or the public at large.
If you are a registered user of Change HVAC and have supplied your email address, Change HVAC may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Change HVAC and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Change HVAC takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Aggregated Statistics
Change HVAC may collect statistics about the behavior of visitors to its website. Change HVAC may display this information publicly or provide it to others. However, Change HVAC does not disclose your personally-identifying information.
Cookies
To enrich and perfect your online experience, Change HVAC uses “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Change HVAC uses cookies to help Change HVAC identify and track visitors, their usage of Change HVAC, and their website access preferences. Change HVAC visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Change HVAC’s websites, with the drawback that certain features of Change HVAC’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Change HVAC’s use of cookies.
E-commerce
Those who engage in transactions with Change HVAC – by purchasing Change HVAC’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Change HVAC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Change HVAC. Change HVAC does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Privacy Policy Changes
Although most changes are likely to be minor, Change HVAC may change its Privacy Policy from time to time, and in Change HVAC’s sole discretion. Change HVAC encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
SMS Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Change HVAC. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at digital@changehvac.com. You can opt out at any time by replying STOP.
This Privacy Policy describes how Change HVAC (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide on our website and through other channels such as text messaging. This Privacy Policy applies to information collected online on our website, through mobile applications, via email, and through other electronic communications. By accessing or using our website or providing your information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We will never share your data with third parties for marketing purposes.
Information We Collect
We may collect personal information from you when you visit our website, use our services, or communicate with us through text messaging. The types of personal information we may collect include:
Contact information such as your name, email address, phone number, and mailing address.
Information about your HVAC system, such as its make, model, and service history.
Payment information, if you make a purchase or payment for our services.
Communication preferences, such as whether you prefer to be contacted via email, phone, or text message.
Other information you voluntarily provide to us, such as feedback, reviews, or survey responses.
How We Use Your Information
We may use the personal information we collect for the following purposes:
To provide you with the products and services you request, including scheduling HVAC maintenance, repairs, or installations.
To communicate with you about your appointments, service updates, and other relevant information.
To process payments and fulfil orders.
To respond to your inquiries, requests, and feedback.
To personalize your experience and tailor our services to your needs.
To improve our website, services, and customer support.
To comply with legal and regulatory requirements.