Terms and conditions

Effective Date: September 16, 2026
Last Updated: September 16, 2026
Welcome to Change HVAC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website located at changehvac.com (the “Website”) and any related services, communications, or interactions with Change HVAC.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

1. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not:
Use the Website in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to the Website or its systems
Introduce malicious software or harmful code
Use the Website to distribute spam or fraudulent content
Interfere with the proper operation of the Website
We reserve the right to suspend or terminate access to the Website for any violation of these Terms.

2. Services Provided


Change HVAC provides information about heating, cooling, and HVAC services through this Website.
Information presented on the Website is provided for general informational purposes only and may change without notice.
Submitting a request through our Website does not guarantee service availability or scheduling. Service appointments are confirmed only after communication with our team.

3. Estimates and Pricing


Any pricing or estimates provided through the Website, by phone, text message, or email are preliminary estimates only and may change after inspection of the equipment or property.
Final pricing may vary based on:
Equipment condition
Labor requirements
Code compliance requirements
Accessibility of systems
Additional parts or repairs required

4. No Emergency Advice


Content on this Website should not be relied upon in emergency situations.
If you suspect a gas leak, carbon monoxide leak, fire hazard, or other emergency, you should immediately contact 911 or your local emergency services.

5. User Submissions


If you submit information through our contact forms or request service through the Website, you agree that:
The information you provide is accurate and truthful
You are authorized to provide the information
We may contact you using the contact information you provide
This may include communication via:
Phone calls
Email
Text messages

6. SMS/Text Messaging Terms


By providing your mobile phone number through our Website or by texting Change HVAC at (315) 685-9500, you consent to receive SMS messages from Change HVAC.
These messages may include:
Appointment confirmations
Appointment reminders
Technician arrival notifications
Customer support communications
Service updates
Limited promotional messages
Message Frequency
Messaging frequency varies depending on your interaction with our services, users can expect 5-10 messages per month from us.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you may receive one final confirmation message.
Help
For assistance, reply:
HELP
You may also contact us directly through our Website.
Wireless carriers are not liable for delayed or undelivered messages.

7. Intellectual Property


All content on this Website—including text, logos, graphics, images, and design—is the property of Change HVAC unless otherwise stated.
You may not reproduce, distribute, modify, or republish Website content without prior written permission.

8. Third-Party Links


This Website may include links to third-party websites for convenience.
We are not responsible for the content, policies, or practices of any third-party websites.
Accessing third-party websites is done at your own risk.

9. Disclaimer of Warranties


The Website is provided on an “as is” and “as available” basis.
We do not guarantee that:
The Website will always be available
The Website will be error-free
Information on the Website will always be accurate or current
To the fullest extent permitted by law, Change HVAC disclaims all warranties, express or implied.

10. Limitation of Liability


To the maximum extent permitted by law, Change HVAC shall not be liable for any indirect, incidental, or consequential damages resulting from:
Use of the Website
Inability to access the Website
Errors or omissions in Website content
Delays in service or communications

11. Indemnification


You agree to defend, indemnify, and hold harmless Change HVAC and its employees, contractors, and affiliates from any claims, liabilities, damages, losses, or expenses resulting from your use of the Website or violation of these Terms.

12. Privacy


Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
You can view our Privacy Policy at: https://changehvac.com/privacy-policy/

13. Changes to These Terms


We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Website after changes indicates acceptance of the revised Terms.

14. Governing Law


These Terms shall be governed by the laws of the State of New York, without regard to conflict-of-law principles.

15. SMS

CHANGE HVAC Marketing facilitates the sending of text messages for our clients (HVAC service providers) to their respective customer audiences.
 
When you opt-in to the service, we may send you a message to confirm your signup. Message and data rates may apply. Message frequency varies. Text “HELP” for help. Text “STOP” to cancel.
 
You can cancel this service at any time. Just text “STOP” to [number type]. After you send the message “STOP” to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending you messages again.
 
If at any time you forget what keywords are supported, just text “HELP” to [number type]. After you send the message “HELP” to us, we will respond with instructions on how to use our service and how to unsubscribe.
 
Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
 
Carriers are not liable for delayed or undelivered messages.
 
If you have any questions regarding privacy, please read our [privacy policy].

16. Contact Information


If you have questions about these Terms of Service, please contact:
Change HVAC
Phone: (315) 685-9500
Website: changehvac.com