How Many Online Reviews Does My Company Need? Welcome to 2024! Let’s face it, we are in tough economic times. Complaints about spending an arm
HVAC Happy Calls It’s Friday morning. You grab your second cup of coffee of the day and sit down to make a “happy call” to
Tricking the System Never Works Guest Blogger: Erika Feinberg, President, RevuKangaroo & Leadership Jams Did you know there are call centers in India that specialize
Don’t Heckle Nice Ladies Many years ago, when I was new to public speaking and teaching, I was asked to give a marketing talk at
People Don’t Read Positive Reviews Written by: Jeannie Steinbuch, Digital Sorceress Eek! An irrational customer just left you a 1-star review. Hey, it happens to